Integration of the 12iD App for Banks: A Comprehensive Guide
The 12iD app is revolutionizing the way banks interact with their customers, offering a seamless and secure digital banking experience. However, implementing this innovative solution can seem a complex endeavor for financial institutions. In this blog post, we'll guide banks through the step-by-step process of implementing the 12iD app, ensuring a smooth transition to this cutting-edge digital platform.
To explore this transformative shift, we sat down with Dávid Horváth, Product Owner at 12iD. Dávid is an expert in product development, driving projects to completion and enabling agile software development by managing the requirements of features. He bridges tech with people, understanding technical details and breaking them down so everyone understands the problems and solutions at hand. In this article, he sheds light on the Integration of the 12iD product suite.
Exploring 12iD Proof of Concept Options
We at 12iD offer three Proof of Concept (PoC) options to cater to your varying needs and implementation timelines. Each PoC option provides a different level of access to 12iD's features and functionality. They all offer a different combination of effort investment and features set.
Key-ready Demo Environment: This option provides immediate access to our in-house demonstration platform, Democorp. Available within one business day, it's an excellent option for anyone interested in experiencing the essence of 12iD.
Dedicated Cloud Environment: This option allows you to test out 12iD's full feature set in a simulated production environment. It's ideal for organizations seeking a more realistic evaluation before committing to a full-scale deployment. Deployment requires approximately one workweek.
On-prem Environment: This option provides complete control over your data and infrastructure, enabling you to fully integrate 12iD into your existing systems. It's recommended for banks with stringent security and compliance requirements. Complete deployment typically takes 1-3 months, depending on the target server and network environment.
The choice of PoC option depends on your specific needs and priorities. I typically recommend starting with our Key-ready solution to gain a quick overview of 12iD's core features and use cases. Once you've familiarized yourself with the basic functionalities, the most efficient path is to transition to our On-prem deployment for a comprehensive pre-production evaluation. This option offers the full spectrum of 12iD's capabilities, enabling you to thoroughly test its performance and integration with your existing systems. If you prefer a more gradual approach, consider our Dedicated Cloud deployment as a bridging step before committing to the On-prem setup. This option provides a simulated production environment where you can test out all features with limited performance and less stringent control, allowing for a more flexible evaluation at a reduced time investment.
Once you've evaluated 12iD and decided to proceed with implementation, our team will work closely with your implementation team to ensure a smooth rollout. We'll collaborate to define the target production system requirements, address any integration challenges, and provide ongoing support throughout the rollout process.
What to Expect During Integration
Verification
12iD is a unique and flexible solution for solving identity verification problems but in a revolutionary and unique way. It can be used for many different purposes, but it's important to make sure it works the way you need it to for each specific use case. This may involve testing actions like login, authorization, and authentication, security audits, proof of identity, liveness verification, or data matching with election commission databases.
In my experience, it is important to take each use case one at a time to make sure every stakeholder is aligned on expectations and ensure every aspect is covered. While 12iD is easy to use for customers, it's a complex system behind the scenes, and integration can sometimes be complex, depending on the competencies available in the implementation team. By carefully examining each use case, we can tailor the solution to your specific needs and make sure it fits perfectly.
Adding new use-cases
We can provide support to implement custom use-cases with 12iD features by mapping up the needs in a joint workshop. I highly suggest contacting our Sales team to discuss available or forthcoming features and options on how integration can solve your problems.
Requesting new features
In many cases, your problems can be solved using the existing feature set of 12iD. The product design is very flexible, so most of the time we can get away with configuration or minor product changes. That said, we´re open to any request, especially when new features might be already on our ever-evolving roadmap. I want to know what problems your customers have on their minds, and how we can solve them by shaping 12iD.
Decision point
After having the required feature set for going live with 12iD, commercial discussions need to be held, so we pin down the service level agreements, and financial plan, so we can plan operations.
Road to go live
Once the agreement is finalized, we embark on the crucial phase of ensuring that all requirements are met to deliver an exceptional user experience while maintaining the highest levels of security and service availability. This involves establishing a common understanding of the prerequisites for a phased rollout and the final switch-over and executing these plans with precision.
Throughout this process, we prioritize proactive support to ensure a smooth and seamless transition. Our goal is to exceed expectations and leave both end-users and management highly satisfied with our collaboration.
